This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for all users of SheraNet’s internet services and network resources. By using SheraNet services, you agree to comply with this AUP. The purpose of this policy is to ensure responsible, lawful, and secure usage of our network.

1. Purpose of the Policy

The goal of this AUP is to:

  • Maintain a safe and reliable network environment.

  • Prevent misuse, abuse, and unlawful activity.

  • Protect both the network and users from harm.

  • Ensure fair access and optimal service performance for all customers.

2. Scope of the Policy

This AUP applies to all SheraNet subscribers, users, visitors, and any device connected to SheraNet’s network or internet services.

3. Acceptable Use

Users may use SheraNet services for:

  • Personal or business browsing, communication, entertainment, and productivity.

  • Legal and ethical online activities.

  • Online learning, streaming, gaming, cloud usage, and day-to-day internet needs.

  • Activities that do not harm the network or violate applicable laws.

4. Prohibited Activities

The following uses of SheraNet’s network are strictly prohibited:

4.1 Illegal Activities

  • Accessing, distributing, or hosting illegal content.

  • Violation of national laws, regulations, or security protocols.

  • Transmission or possession of abusive, offensive, defamatory, or harmful material.

4.2 Security Violations

  • Attempting to breach network security or unauthorized access.

  • DDoS attacks, port scanning, packet sniffing, or hacking attempts.

  • Spreading malware, viruses, ransomware, spyware, or harmful code.

4.3 Intellectual Property Infringement

  • Uploading, downloading, or distributing copyrighted material without authorization.

  • Using peer-to-peer file sharing for piracy or unauthorized media distribution.

4.4 Network Abuse

  • Excessive bandwidth usage that affects network performance.

  • Running servers, bots, or automated scripts without permission.

  • Circumventing network controls, throttling policies, or fair usage measures.

4.5 Spam & Unsolicited Messaging

  • Sending bulk unsolicited emails, messages, or advertisements.

  • Hosting phishing pages or conducting fraud attempts.

4.6 Impersonation & Identity Fraud

  • Pretending to be another person, organization, or entity.

  • Creating fake accounts for malicious purposes.

5. Privacy & Monitoring

  • SheraNet respects user privacy and does not monitor content unless required for network operations, troubleshooting, or legal obligations.

  • SheraNet may log traffic metadata for performance and security monitoring.

  • In cases of suspicious, harmful, or illegal activity, SheraNet may take appropriate action without prior notice.

6. Customer Responsibilities

Users are responsible for:

  • Securing their home WiFi, devices, and internal network equipment.

  • Ensuring no unauthorized users access their connection.

  • Protecting their devices from viruses, malware, or security vulnerabilities.

  • Using the service in compliance with all applicable laws and SheraNet policies.

7. Violations & Consequences

If a user violates this AUP, SheraNet may:

  • Issue warning or notice

  • Temporarily restrict bandwidth

  • Suspend or terminate service

  • Block harmful traffic or access

  • Report unlawful activities to authorities

  • Take legal action if necessary

SheraNet reserves the right to determine what constitutes misuse or abuse of the network.

8. Service Quality & Network Management

  • SheraNet may apply traffic shaping, bandwidth management, or network optimization to ensure fair usage and service reliability.

  • Network performance may vary due to external factors such as weather, upstream issues, fiber cuts, or global routing problems.

9. Liability Limitation

SheraNet is not liable for:

  • Data loss, corruption, or privacy breaches caused by user negligence

  • Damages to user devices, hardware, software, or internal networks

  • Business interruption or financial loss

  • Third-party outages, server issues, or content unavailability

  • Personal injury or property damage resulting from misuse

Users access the internet at their own risk.

10. Updates to the AUP

SheraNet may update or modify this AUP at any time.
Updated policies take effect immediately upon publication on our website.
Users are responsible for reviewing the AUP periodically.

11. Contact Information

For questions, clarifications, or reports regarding the Acceptable Use Policy, please contact:
📞 Support: 09610121121
📞 Sales: 01952200123
🌐 Website: www.sheranetbd.com