Privacy Policy of SheraNet

1. Introduction

SheraNet (“we”, “our”, “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you use SheraNet’s internet and related services (the “Services”).

2. What Information We Collect

We may collect the following types of information:

a. Personal Information (Provided by you)

  • Name, address, phone number, email address — when you sign up for our Services or contact us.

  • Billing information and payment details (to the extent necessary for subscription/payment processing).

  • Information you provide in support requests, feedback forms, or customer communication.

b. Usage & Connection Data (Automatically Collected)

  • IP address, device type, browser type, operating system, and connection metadata when you use the Services or access our website. iTHOST+1

  • Logs of access times, duration of sessions, data usage — where required for provisioning, monitoring, and maintaining service stability.

c. Aggregated / Anonymous Data

  • Anonymous analytics about usage patterns (e.g. how many users connect at peak times, general geographic distribution) for internal performance monitoring and service improvement.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide, maintain, and improve our internet services — including user authentication, network management, billing, support, and outage resolution.

  • To process payments and handle billing issues.

  • To respond to customer service requests, troubleshoot problems, and provide support.

  • To monitor and analyze service performance, usage trends, and to improve overall service quality and reliability.

  • To comply with legal and regulatory obligations (for example, obligations under applicable law or directives from regulatory authorities).

4. Data Sharing & Disclosure

SheraNet will not share your personal information with third parties for their own marketing purposes. We may share information only in the following situations:

  • With our third-party service providers or partners who assist us with billing, payment processing, infrastructure operations, or support — only to the extent necessary to provide the Services.

  • When required by law, regulation, or legal process (e.g. court order), or to protect rights, property, or safety of SheraNet, our users, or others.

  • With your explicit consent.

5. Data Retention

  • We retain personal data (e.g. billing information, contact details) for as long as necessary to provide the Services and comply with legal or regulatory requirements.

  • Usage and connection logs may be retained for a limited period solely for technical, billing, security, and fraud-prevention purposes.

  • Aggregated anonymized data may be retained longer for statistical and service-improvement use, but such data will not contain personally identifiable information.

6. Security of Data

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction. This includes secure servers, encryption where applicable, and controlled access to personal data.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data we hold.

  • Request correction or update of inaccurate personal data.

  • Request deletion of your personal data (subject to retention requirements for billing/legal compliance).

  • Opt out of certain data processing, where applicable.

To exercise any of these rights, please contact us via the contact information on our website.

8. Cookies and Tracking Technologies

If SheraNet’s website uses cookies or similar tracking technologies:

  • We may use such technologies to enhance user experience, facilitate login/sessions, and collect analytics (e.g. visitor counts, page views).

  • You may control or disable cookies via your browser settings — though disabling may affect some functionality of the website.

9. Children’s Privacy

Our Services are intended for users at least 18 years old. We do not knowingly collect personal data from minors under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our Services after changes indicates your acceptance of the updated policy.